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Deliveries & Returns

Deliveries

UK/EU Delivery

UK Standard Delivery (3-5 days) £3.50
Free Standard Delivery on all orders over £50

*UK includes Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands – Jersey and Guernsey.

All our parcels are sent via DHL or Royal Mail recorded services that will require a signature on arrival. We will endeavour to process orders placed before 12pm for the same day dispatch. Many of our orders will arrive within 24-48 hours but depending on the time of your order and its destination in the UK it may take up to 5 days. DHL or Royal Mail will attempt a redelivery and will leave a contact card if they are unable to make the delivery in the first instance.

International Delivery

All parcels are sent via DHL or Parcel Force and will require a signature on arrival. Please see below as a guide

EU Countries £15.00 2-5 working days

Rest of World - Sorry but at present we are only shipping to the UK and EU.

For any queries please email us on: info@meetbernard.co.uk


Tax and VAT

All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) where applicable.

 

Returns

If for any reason you are not satisfied with your online purchase and wish to return it for a full refund, please make sure you return the item in perfect condition and in its original packaging with the the labels intact and accompanied by your original web order receipt. The cost of returning the item is your responsibility. You have 14 days from purchase date to return it.
We are not able to refund until the goods are received back at our store and inspected. Therefore we would strongly advise that you use a recorded delivery method.
Please post back to Returns Department, Meet Bernard, 22-23 Nelson Road, Greenwich, London SE10 9JB.
We will issue a full refund to the card used when placing the order. Please allow up to 10 days for a full refund from the date we receive the goods back.

If you wish to exchange your item for another size please call or email ahead so we can check if we have the item in stock. We are able to keep this item aside until we receive your order back.


Sale items

Only full priced items may be refunded, unfortunately sale items cannot be refunded.

For any queries regarding returns or exchanges please call to speak to a member of management 00 44 (0) 2088584047 or email us at info@meetbernard.com

 

 

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