We will endeavour to dispatch goods ordered within one working day of receiving your order. An email will be sent to you confirming that we have received your order; a second email will be sent when the order has been dispatched.
All parcels are sent by Royal Mail, and will require a signature on delivery. If it is more convenient for you, you can, when ordering, specify a delivery address which is different from the cardholder’s address.
The postage cost for any item can be checked by adding it to your basket and then clicking on “Basket”. This in no way commits you to buying the item – simply click on “Remove” to remove it again.
The Royal Mail’s suggested delivery times are:
First class to the UK – next working day.
Europe – 3 working days(the Royal Mail’s list of what constitutes European countries can be found atwww.royalmail.com/portal/rm/content3?catId=400036&mediaId=53600700).
Rest of world – 5 working days - 3 weeks.
Christmas Period- make sure you place your order before the following date in order to guarantee delivery before Christmas day:
First Class & Recorded Signed (UK only): order by 19th December2012.
Western Europe: order by11th December2012.
Canada, Eastern Europe & USA: order by 9th December2012.
Rest of World: order by 4th December2012.
If you are a Meet Bernard account holder you can track the progress of your order online by logging on to your account and clicking “Current Orders” in the side menu. A table of your current orders along with their “Current Status” will be displayed. Click “View Order” to review all the details of that order.
If you have any problems with your delivery please contact us.