Delivery

We will endeavour to dispatch goods ordered within one working day of receiving your order. An email will be sent to you confirming that we have received your order; a second email will be sent when the order has been dispatched.

All parcels are sent by Royal Mail, and will require a signature on delivery. If it is more convenient for you, you can, when ordering, specify a delivery address which is different from the cardholder’s address.

The postage cost for any item can be checked by adding it to your basket and then clicking on “Basket”. This in no way commits you to buying the item – simply click on “Remove” to remove it again.

The Royal Mail’s suggested delivery times are:

First class to the UK – next working day.

Europe – three working days (the Royal Mail’s list of what constitutes European countries can be found at www.royalmail.com/portal/rm/content3?catId=400036&mediaId=53600700).

Rest of world – five working days - 3 weeks.

If you are a Meet Bernard account holder you can track the progress of your order online by logging on to your account and clicking “Current Orders” in the side menu. A table of your current orders along with their “Current Status” will be displayed. Click “View Order” to review all the details of that order.

If you have any problems with your delivery please contact us.